Shipping

DOMESTIC SHIPPING RATE CHART:
ORDER AMOUNT STANDARD SHIPPING
$0.00 - $50.00 $8.95
$50.01 - $100.00 $14.95
$100.01 - $150.00 $21.95
$150.01 - $200.00 $23.95
$200.01 and over 10%
*Please note:
Shipping costs are calculated from the retail price BEFORE any discounts are applied.
SHIPPING AND DELIVERY INFORMATION:
Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. Please note, all lead times are subject to change. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details. Here is a breakdown of the delivery methods you can expect for each category of item in your order:
Small Parcels and Decor Pieces
These items will ship from our Fulfillment Center and will be carefully placed right on your doorstep.
Smaller Furnishings
Smaller furniture pieces, including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and other large lighting fixtures that do not include assembly will be delivered to your doorstep or driveway.
Larger Furnishings
Larger-scale furniture pieces, including sofas, cabinets, beds, dressers, and dining tables will be delivered via a delivery agent who is local to your area. For these shipments, you can expect a call to schedule a delivery date and time that works best for you, within the agent's operating hours.
*Please note:
  • - You must be present to provide a signature at the time of delivery for these shipments.
  • - Ensure that a path is cleared for entry into your home and that there is plenty of space for the delivery agent to gently bring the piece indoors.
  • - Not all items include full assembly, trash disposal, or full white-glove delivery service.
  • - Items can only be delivered to the original shipping address noted at checkout.

If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at support@elmatadorfilms.com with your order number and we will happily assist you.

A Note on Delivery
Please note that items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you. McGee & Co. adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee. Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of McGee & Co. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you.
DAMAGED ITEMS:

If your item arrives damaged, please notate it at the time of delivery on the agent's Proof of Delivery form. if applicable. Please then contact our Customer Experience Team at support@elmatadorfilms.com and we will take care of this issue ASAP. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.

INTERNATIONAL OR NON-DOMESTIC ORDERS
Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S. McGee & Co. is not responsible for any damaged or defective pieces that are shipped to or through a freight forwarding company.

Returns:

GENERAL POLICY:
We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery. Please visit our to initiate your return.

If you would like to use your own return shipping method, please obtain a return authorization number from support@elmatadorfilms.com. Once obtained, pack and return items in original condition, include the provided RMA form, and send to:

McGee And Co.
c/o Returns Department
5270 John Cannon Dr
Dock W13
Salt Lake City, UT 84116
(As of June 7, 2022)
Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.
RUGS & LIGHTING RETURNS:
All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting is final sale.
MIRRORS:

Please contact our Customer Experience Team at support@elmatadorfilms.com to obtain an RMA form and/or a factory return label.

ARTWORK:
All artwork is made-to-order and is final sale.
VINTAGE:
All vintage is final sale.
FURNITURE:
All furniture is final sale.
CUSTOM UPHOLSTERY AND MADE TO ORDER PIECES:
All custom upholstery and made-to-order pieces are final sale.
SWATCHES:
All swatches are final sale.
FINAL SALE & CLEARANCE ITEMS:
All items ending in $0.99 are final sale
MCGEE REWARDS & PROMOTIONS:
No reward points can be combined with another discount code or during a sale.

Extend Shipping Protection:

What is Shipping Protection?
Although we take great care in our shipping practices and procedures, Extend Shipping Protection allows us to provide you with extended protection against lost, stolen, or damaged packages during the shipping process. Extend Shipping Protection can be easily added to your order at checkout for an item-specific fee. Should an issue arise with your order during the shipping process, please file a claim through Extend's online claims portal.
How can I purchase Shipping Protection?
When you purchase Shipping Protection at checkout, it will be applied to your entire order. For example, if you have five items in your cart, you will have one Shipping Protection plan that covers all items in the event they are lost, stolen or damaged during transit.
What products are covered?
The Extend Shipping Protection Plan covers orders up to $15,000 shipped anywhere within the United States. All items in your McGee & Co. order are eligible to be covered by this plan.
Are there issues Extend can’t help with?
Please contact our Customer Experience Team at support@elmatadorfilms.com for any of the following issues. We are happy to help! Items that are backordered A mistake with your order, such as the wrong size, color, or item Items missing from the order when the package shows no exterior damage or tampered seal Items with mechanical or electrical defects Unfortunately, sometimes shipping errors occur and orders are not delivered to you because they are being held by the freight carrier or they are returned to us. In these cases, the package is still insured. However, Extend may not approve a claim for the following reasons: If you provided the wrong shipping address during the checkout process If you refused delivery due to size or did not accept your item If the carrier makes multiple attempts to deliver an item but it is not received or a delivery appointment is missed If the item is held by a carrier or redirected at your request Please contact our Customer Experience Team at support@elmatadorfilms.com and we will work with you to resolve these issues.
When does coverage start and end?
Shipping Protection coverage begins when the package ships. Extend is notified that the package has shipped when the carrier first scans the package. You can also find this date in the tracking information we provide you. Please keep in mind that if a shipping label is created, but not yet scanned by the carrier, the coverage has not yet started. Extend's Shipping Protection ends when one of the following occurs. Your packages are delivered to their final destination undamaged. Your package doesn’t reach its final destination and you file a claim, and that claim is approved or denied. If an item arrives damaged, you will have 60 days after delivery to file your claim. Any damage incurred after delivery is not covered.
When can I file a claim?
You have up to 60 days after the delivery date, or estimated delivery date, to file all claims.
What do I do if the packaging arrives with visible damage?
Extend Shipping Protection covers any damage incurred during the shipment and delivery process. If your package or items arrive with visible damage, please file a claim immediately.
What do I do if a package is lost or stolen?
Extend asks that you wait five days beyond your estimated delivery date to file a claim for a lost or stolen item as packages are occassionaly delayed in transit, prematurely marked as delivered, or misdelivered but eventually rerouted to the correct destination. You can find tyour estimated delivery date on your tracking information. If the carrier's tracking page does not show an estimated delivery date, please contact Extend's Support Team and they will help you complete the claim onlineor by phone at (877) 248-7707. For reference, if the shipping carrier's tracking page shows: “In transit” and the date of the last status was five days ago, submit a claim. “Delivered” and the package still hasn’t arrived within five days from that status update, submit a claim.
What information do I need to file a claim for my Extend Shipping Protection Plan?
Please have your contract ID or email address ready in order to file a claim through the Extend Customer Claims Portal or by contacting Extend's Customer Care Team at 1-877-248-7707.
Where is my contract ID?
You will receive an email after purchasing a shipping protection plan that includes your contract ID, coverage dates, and the names of products covered.
What is the process to file a claim with Extend Shipping Protection?
  • - Extend makes it easy for you to file a claim over the phone or through the online portal. Below are the steps of this process:
  • - You will provide a contract ID, email address, or another piece of identifying information to Extend.
  • - Extend will validate contract coverage and ensure your plan is active.
  • - You will provide information about the issue with your item (ex: was it lost, stolen, or damaged, etc.)
  • - Once the claim is approved, you will receive a confirmation email with a link to replace the item at McGee & Co.
If I experience any complications during the Extend Claims process, what should I do?
Please contact the Extend Customer Care Team in the Extend Claims Portal or over the phone at 1-877-248-7707.
Can I cancel my Extend Shipping Protection Plan?

Yes, you may cancel your coverage and receive a full refund up until the product has shipped. To do so, please contact our Customer Experience Team at support@elmatadorfilms.com.

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